Terms and Conditions


Products considered for return must have been originally purchased directly from etiology . Products purchased at Authorized Reseller locations must be returned directly to Reseller.
Product returns may be considered for the following reasons:
Manufacturing defect, unopened or unused product must be returned within
7 days of purchase with receipt
Shipping and handling charges are non-refundable.
Returns may be subject to a restocking charge of 25%. All labels, pricing or UPC codes that you have put on the products must be removed.
To make an exchange please email , text our Customer Care at 1-800 227 2220 for all returns, a Return Authorization Number (RA#) will be given to you. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES. THIS NUMBER MUST BE ON THE OUTSIDE OF THE BOX FOR A RETURN TO BE PROCESSED. 
Please call for information for all returns to: Etiology , Refunds or exchanges will be made after
Receipt of product has arrived and has been checked in.